Hotel Unicorno

Muy bien ubicado y el personal fue amable conmigo.

Hotel bien localizado fácil de llegar a los sitios de interés caminando, el ascensor no llega al primer piso hay que subir un piso con las maletas y no estaba informado en la reserva.

Solo el pequeño detalle de que el elevador funciona apartir del 2 do piso pero muy chistoso que la señora te lleva las maletas, tiene una fuerza jajaj que me impresionó, pero muy simpatica, si lo recomiendo porque todo esta muy cerca,

El hotel está muy bien situado, junto a Santa María Novella. Nuestra ventana daba a la calle (aunque por desgracia nos coincidió que estaban en obras y teníamos un andamio delante), pero no era nada ruidosa. La habitación mejorable en alguna cosilla, pero era muy acogedora y agradable. Soy un poco tiquismiquis para lo de la limpieza y me llamó la atención lo limpísima que estaba siempre la habitación, incluso en lugares donde en otros hoteles encuentras a veces polvo. Y lo mejor el personal, muy amables y todo fueron facilidades.

Lobby does not reflect the condition of the rooms!! Rooms are very nicely updated but the bathroom needs more lighting and a bigger shower. Overall it was great!!

The hotel is walking distance to many of the attractions and the train station. The hotel is older but the floor in my room had dark marks that looked like stains which didn’t appeal to me . The bed had one mattress that one side was about 1 1/2 inches higher than the other . The breakfast was simple but good .

Outstanding hosts and location. Amazing value for money. Couldn’t have asked for more.

Sweet little hotel right in the buzz of Florence. Great owners, good value for the price.

The staff was friendly and nice. The breakfast was good. The room was small but clean. Overall it was good for the price. The only thing I would have liked better would have been a better showerhead. I would stay there again.

Horrible experience due to room intrusion by hotel staff at night. The hotel physically is just OK. Its amenities are outdated but comfortable enough. On check in, the manager was personable. However. Just after midnight, while we were both asleep, someone burst into our room - no knock, no call, and he did not identify himself at any point - and asked if we were ok. He said there was an alarm for an emergency in our bathroom and demanded that we check it out. He would not leave when I asked, and stayed watching us in bed from the open door until I told him to close the door so I could get out of the bed with some privacy. The bathroom was, of course, empty. Once I insisted there was no emergency happening in our bathroom he left. The phone rang once a minute or two later. There was no follow-up call, no information, just an unidentified intruder who terrified my wife and I, and then nothing. I regained my composure and clothing, and went to the lobby to figure out what had happened. The hotel had recently had a new alarm system installed which was faulty. The evening and night shift clerks - one of whom was our room intruder - said that they had an alarm from our bathroom several times and that when they had tried to call the phones were broken, and in order to avert a hotelwide evacuation he had to check our bathroom instantly. He did not knock because he did not think to. The manager apologized & defended his employees the next day. I would not recommend.