Ramada Hotels & Suites Seoul Namdaemun

Disappointed Suites Stay

My stay at the Ramada this time was okay but, I was disappointed ☹️ in the room. Was not able to control the lights in the room to get a more comfortable feeling. It was either all lights (Bright) or no lights. The lamp was not working. When showering, the entire floor of the bathroom would get wet despite the shower door being closed. I only write this review because I was expecting more from a Suite price room to a normal price room. I always expect great service from Ramada Hotels & Suites.

ROBERT, Viaje de negocios de 1 noche, may. 18, 2022

Comentario auténtico de un huésped de Hotels.com

깨끗하고 넓어 가족과 이용하기 좋다. 다만 세면대가 부실하다.

Sangwook, Viaje familiar de 2 noches, ene. 10, 2022

Comentario auténtico de un huésped de Expedia

I oftentimes stayed in the hotel when I visited Korea before. Previously, overall, the quality was okay. This year, the quality has deteriorated so much that I felt like I was staying in some cheap dirty motel. 1 Not Clean I have a pretty low bar in hotel cleanliness requirement. This ramada doesn't even pass my low bar. I attach a photo of a bed sheet at the time of checkin, which shows a smudged blood(?) mark. Another picture is a photo of a table top. Obviously, the previous occupant ate something on the table and some of the food marks were still there. I attach a photo of the wet paper tissue after wiping it. There were other dirt marks such as soap-marks here and there in the bathroom. 2. Front desk not professional. They received an international package for me and didn't bother to notify me. The package clearly stated my name and the room number. When I called the front desk to inquire about it in the middle of a night, a staff said, "oh, we received it." They must have received it at least several hours before, if not days before. There was a room change. When I asked about a room availability, a front staff promised to call me after checking. She didn't call. I had to call again to find out what she promised to call me about. Also observed consistent unfriendly behaviors: handing over an item to me while looking at another direction when they were not addressing any other customer, not bothering to respond to my customary thank you.

Viaje de 28 noches, nov. 20, 2021

Comentario auténtico de un huésped de Hotels.com

It was the worst stay I have ever had.

I have never experienced such a low quality of service. 1. Poor customer service and staff attitude Only if they apologize properly of all the mistakes that they made, I would not be this mad after all of their poor service. The problem gets worse since they made all the mistakes without providing proper apology. While having asked to provide quiet room condition for office work before the reservation, upon arrival, i had to ask room change since it was not ready. However, after the change, they did not consciously consider the reason of complaint and change, so that I had to inquire again to change the desk chair and for re-cleaning. Though I have not asked room without scene, but the room situated on the quiet floor or in the end of the corridor, they have provided the room with their convenience. This actually made me to draw curtain all the time during the stay. Yet, It was the only part they insisted that they had provided me with the room based on my request. 3. Cleanliness I appreciate the cleaner's effort but they do have poor quality of cleanliness. First room had the dust all the part over/behind the TV monitor. However, they clearly did not take into account the customer's feedback or opinion since i had to stay in the room with doubtful hygiene condition. The previous morning I left, i found the worm on the bath tub (photo attached below) which clearly made me to leave the accommodation at last.

Viaje de negocios de 10 noches, nov. 3, 2021

Comentario auténtico de un huésped de Hotels.com

You get what you paid for...somewhat.

Pro: * Dogs can stay with you, 25k won a night provided with 2 papertowel pouches and 2 pee pads *Park for walking your dog right behind the hotel and across the street * Located close to Namdaemun Market for tourism and food * In city hall area so delivery is so bountiful * Free parking * Comfortable bedding and pillows Cons: * Strict 3pm check-in only, considering you are coming far away they should allow some leniency for 30min early check in.. * Breakfast was mediocre at best..also host is more concerned about where you sit then old snoots walking around the buffet area with no masks on! * Drains were clogged and no bidet in the bathroom! Seriously..? What hotel has no bidet? * Room is old and not well kept, walls are stained, A/C is super old and noisy, crooked paintings on the wall * Homeless people sleep in the park behind the hotel * Hotel parking starts at B3 * Quick to call asking for you to pay surcharge UPFRONT every night rather than settling it professionally at checkout. Also, unless you ask they "forget" to give you the pee pads for your pups, which btw is covered in the surcharge Overall, mixed feelings. You got some good, you got some bad. I just was more grateful my pups were able to stay with me, but facility could be better maintained. Shame to say this is Ramada, more like Ramashanks. Oh well, a reason the rooms are super cheap.

Sharon, Viaje de 2 noches, sep. 19, 2021

Comentario auténtico de un huésped de Hotels.com

Stayed for 10 days. I want to give them 1 or 2 for the breakfast they serve. Almost same menu everyday. Leftover soup for three days. You could have much better fresh breakfast for its price at nearby locals. It is okay if you stay a couple of nights. If longer, don’t pay the meal option.

Jeehee, Viaje familiar de 10 noches, sep. 8, 2021

Comentario auténtico de un huésped de Expedia

It was a reasonable price, good location and spacious place. I recommend this hotel to families or long term stay travelers.

Sang Hee, Viaje familiar de 2 noches, ago. 14, 2021

Comentario auténtico de un huésped de Expedia

Wonderful!!

It was a great stay. I stayed there twice and was given the exact same room both times. It is a great place for the cost.

Andrea, Viaje de 2 noches, ago. 14, 2021

Comentario auténtico de un huésped de Hotels.com

Good size room but try for something better

It was a long term stay in a suite. The room size was great and the desk for work was great. The location is really great along with access to the Maitri gym/sauna/golf downstairs (only a monthly pass available). It does downhill from here though. Room smells like someone just barely smoked a cigarette in there all of the time. Dirty and damaged walls, rock hard bedding, and a front desk that may as well be cardboard statues.

Viaje de 4 noches, ago. 1, 2021

Comentario auténtico de un huésped de Hotels.com

Nice play near Seoul Station

Nice location. Great staff. Took a long time for the room to cool off after arriving but over all nice. :)

Viaje de 1 noche, jul. 30, 2021

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