Crowne Plaza Liverpool City Centre

Muy buen hotel y muy bien situado

Viajamos mucho y nunca nos pasó esto. Luego del primer día de estancia, un administrador del hotel nos dice que nos debíamos mudar de habitación porque nos habían dado una equivocada. Teníamos muy poco tiempo para recorrer la ciudad y perdimos media tarde en volver a empacar nuestras cosas y hacer la mudanza. De terror. El hotel está bien ubicado y sus instalaciones cuando nuevas habrán sido aceptables. Necesita renovación urgente. No corría el agua del lavado. La presión del agua de la ducha no era buena, y tampoco el agua salía bien tibia. El inodoro había que presionar dos o tres veces para que corriera. En fin. Pésima experiencia, pese a lo hermosa y recomendable que es la ciudad de Liverpool para hacer turismo.

Very friendly and helpful staff especially in such uncertain and ever changing times. Cleanliness and presentation everywhere was spot on. Will definitely be staying here again, they really looked after us

Lovely hotel, very clean and staff are friendly and helpful. The room was uncomfortably hot and the air con didn’t work, others were complaining about this too.

We absolutely loved this hotel and would go back again. The service was amazing right from check in and the rooms were spacious, tastefully decorated and clean! The pool was also great! Perfect location for walking to all the main attractions/shopping. Would highly recommend!

Great hotel

Excellent. Very clean and felt safe

Good hotel conveniently situated for the City & Albert Docks. The reception team are excellent, indeed the staff across the board are very helpful. The rooms are comfortable. My one gripe is the showers: ok but not great.

Lovely stay. Room was great, breakfast was lovely, pool was nice (although changing room could do with updating) and the service was great - all members of staff were helpful.

Long black hairs in bathroom, not ours. We wouldn’t expect this and then made us doubt sanitisation. Windows outside very dirty. Spoilt the river view for which we paid extra. Gave a list of things not happy with on first evening to reception - no response. Unable to open windows in room - bolted up. You could see where previous guests had forced window handle, one had been removed, the other hanging off. Would have liked fresh air rather than rely on air con. Wasn’t aware at time of booking that car park charge £15 per night was an extra-this was waived. Wasn’t aware sauna wouldn’t be open. But in hindsight should have realised. Continental breakfast was rather meagre on the 2nd morning. Yet 1st morning way too much. More guests on 2nd morning? Miscalculation on supplies? Having said all that, serving staff in bar and restaurant were very friendly and couldn’t do enough for us. Booking system let them down as not sufficiently informed.