6/10 Good
Dec 19, 2024
Checking in was terrible! Room to be available at 3 PM... was not - told 4:00. Still not ready. Went up several times. I told them on special request traveling with someone with that has terminal cancer. Did not get into room until after 5 PM. When you have someone with terminal cancer and they check in before 11:00 - & were fine waiting until 3 PM - my nephew needed to get in the bed & rest - to enjoy most likely his last Christmas in NYC with his family. This is uncalled for. Matter of fact, I will not use hotel.com again. Possibly if would of book directly through hotel - we would of had better service. Four people as well & they only give one key. Give me a break.
I purchased this as a gift for them. Disappointed. Shower had only lukewarm water. The rm. was fine for NYC. Disturbing to not be able to check in at the time posted. This was a total turn-off - especially, when your trying to make a very ill man & his family a nice gift. Not acceptable. Terminal Cancer putting forth the effort to have one last Christmas of memories & can't even get into room on time. Shame, shame
Barbara
Barbara, 3-night family trip
Verified Hotels.com guest review