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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury beachfront property with free water park, near Cabeza de Toro Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Aerial view
Front of property
Minibar, in-room safe, desk, blackout drapes
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
    Pet friendly
  • Free breakfast
    Free breakfast
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The price is $238
includes taxes & fees
$202 per night
Dec 11 - Dec 12

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout drapes

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 840 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Bathrobes
  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout drapes

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

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About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Placing you just a 5-minute drive from Cabeza de Toro Beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff and family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 603 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Lifeguard on site

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis

Working away

  • 3 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2020
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of DOP 6000 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:30 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:30 PM.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, dogs are welcome. There's a charge of DOP 6000 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (17-min drive) is nearby.
What is there to do at Serenade Punta Cana Beach & Spa Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenade Punta Cana Beach & Spa Resort - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a Turkish bath, an arcade, and a garden.
Are there restaurants at or near Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's an onsite restaurant, Buffet Principal.
Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Serenade Punta Cana Beach & Spa Resort - All Inclusive like?
Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach and 12 minutes' walk from Bavaro Lagoon.

Reviews

8.0

Very Good

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Happy placer
Lo recomiendo más que todo si quieres paz y tranquilida para mi fue una experiencia súper más que todo lo que yo deseaba relaxing la comida súper la atención de supervisor Andrés y el maletero nata el súper quiero felicitarlos a todo el equipo de trabajo
yarlenis, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Stephanie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

THE PERFECT SERANADE PUNTA CANA
First time at the Serenade Punta Cana. This is a newer hotel and you can see it was very well planned with everything they did. I liked it becaue it was smaller in size, i did not have to take tram car to get to the beach or the buffett. Check in was easy and quick, i asked for an upgrade and was given a beautiful suite with two bathrooms and one bedroom with a pull out couoch bed. The food was excellent, Breakfast lunch and dinner.I had the pleasure of meeting Joandel Cayetano, he was always there for all of us, making sure are drinks were always refilled. Just a perfect helper to all of us. Also Yandys Guerrero and Pelagia Ramirez. Both again very helpful i never had to ask for anything they were always right there. Pebel and Freddy made sure we had everything we needed and cant forget Pedito Rosa .The Captain Victor and Hostess Soribel made sure everything in the buffet ran smoothly. They have a beautiful theater were we saw some good shows. I just wish they would get the theater Air conditioned as it would be warm in side.. We were there for Hollowen and the hotel was decorted so nice. They even had a little haunted house for the kids...All the pools were nice, great water park, and the beach my favotie of all. Very few waves and always chairs to find. This is a beautiful hotel perfect for relaxing, and nce for kids. Hopefully i will return soon. Thank you to all the people that work there you were all great.
Lance, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing
The resort was beautiful. Housekeeping came everyday and cleaned our rooms. We went to the spa and even upgraded our stay to gold. Our concierge Marcos was amazing. We will be back in the near future
4-night trip
Verified Hotels.com guest review

6/10 Good

It was okay, not so great overall.
It was ok, I was expecting more.
Jamel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Andrei, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

DO NOT book for a one night stand
Overall, very mediocre experience with this hotel. waiters for the most part very nice and helpful, management has a lot of room for improvement. my main concern is that there is no info about restaurant booking at all and if you reserve this place today for today, you cant make a reservation for the restaurants... and despite all our attempts explaining guest services that we made a booking today and staying just for one night did not help at all. Buffet was so-so at the most. rooms where very smelly and drain issues was at every tub and sink. we travel at least once a month and stay at quite a few hotels in DR and this is the only one where I feel like wasting my time and express my opinion, all previous experience where just a straight 5 star!
Andrii, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Alejan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This resort was absolutely amazing. There was plenty to do for lovers, friends, and families. If you wanted to avoid the kiddos, just book the adults only side, only a 2 min walk from the main resort area. We’re ready to go back again!
Jacqueline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

nestor, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

English was a problem for the majority of the staff. Very friendly xx
Shaun, 7-night family trip
Verified Expedia guest review

4/10 Fair

Dirty rooms and unprofessional staff perfectly defines this hotel. The beach is awful but the pools are good. Restaurants and food are OK but the service is not good. Worst experience in an all inclusive hotel.
Osvady, 5-night family trip
Verified Expedia guest review

6/10 Good

It was clean.
Eve Sheree, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It was PERFECTTTTT!! Staff was so friendly, environment was perfect for my family and me, hotel was clean, fresh and updated!! Rooms perfect and the FOOD WAS SO GOOD!! The beach party was fired!! Nevertheless I HIGHLY RECOMMEND THIS HOTEL!!
Moises, 2-night trip
Verified Expedia guest review

8/10 Very Good

I didn’t understand VIP
FARIDA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Wilson was my favorite bar tender in the lobby bar! Hamachi was AMAZING! Great resort will def be back !
felicia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The food was good. The Buffet was great. He bought it was awesome. I just didn’t like the seafood place. It was kinda not what I was expected, but I will definitely go back again.
Marilu, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

I had a great time here! Loved everything
Yolanda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jawid, 7-night trip
Verified Expedia guest review

6/10 Good

Most of the staff was very rude. Also there is a horrible smell at the entrance of the hotel.
Manuel, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

The property within itself was clean and room service staff was very friendly. And that’s about as good as it gets. The staff did not seem like they wanted to work and were not friendly at all nor welcoming. It was also not a language barrier situation as I speak spanish fluently. We sat at a restaurant (bar grill) for 20 minutes and were completely ignored by workers. They served 3 other parties that arrived later. The app they use to reserve dinner table did not work very well. Food wise they lacked options and flavor. My partner came back with a very upset stomach and throwing up. Definitely needs a lot of work and employees need better training on hospitality.
Valeria Rosario-, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

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JoLynne Gover, 4-night family trip
Verified Expedia guest review

6/10 Good

Staff was not very friendly. No poolside or beachside drink service. Limited restaurant availability/reservations. Had to eat at buffet majority of the time.
Allison, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

This resort was amazing! We had an amazing time the staff were super nice and welcoming, there was a lot of events going on at night. The only con we had was that the pool and the beach closed at 7 and the pool bars closed at 6:30. Other than that great stay highly recommended
Melissa, 2-night trip
Verified Expedia guest review