Copal Tulum Hotel

Esta muy bonito cómodo tranquilo el staff increíble, super amable y atento la comida rica, en fin lo recomiendo mucho esta algo alejado de la zona de playa de ahí en mas todo bien

El lugar está un poco alejado; las instalaciones están bien aunque un tanto descuidadas en su mantenimiento, la habitación limpia pero sirven muy pocos contactos de luz y en la televisión sólo hay Netflix o YouTube con una señal mala. El servicio regular, es decir, te atienden bien, pero ahí el cliente no tiene la razón ni tratan de hacerte sentir cómodo. Sólo hacen su trabajo y ya.

La comodidad del departamento para viajar en familia.

El lugar esta increíble, albercas, restaurante, habitaciones, etc. De repente se hacen bolas y tuvieron un tema al entregar el cuarto y nos dieron otro tipo de habitación pero lo solucionaron de manera correcta y la pasamos muy bien Regresaremos pronto

El hotel esta muy bien! Súper cómodo y la decoración es realmente muy linda El Manager en todo momento nos dio sus consejos para que nuestra estadía sea perfecta! Hotel altamente reconendable. Muchas gracias por todo.

The front desk told me to relax by the pool and they would come grab me. After 2 hours j went to the front desk they had forgot my damn name.

This hotel is gorgeous and so peaceful. We had such a great time and the staff is amazing. I recommend bringing your own water bottles or getting water from a store though because I spent about $250 on water throughout our stay. There are two restaurants inside the hotel so you don’t even have to leave, but It’s not walking distance from the main strip if you choose to leave. you can definitely rent a bike or the front desk will help you get a taxi. They are very accommodating.

Checkin was nearly 45 mins. They never gave us instructions for WiFi password. They also don’t have phones in room so we can’t call to request anything or ask questions. Had to walk to front desk each time. In suite pool was cold water. They don’t have temp change or warming of those pools or any for that matter anywhere on property. Kind of pointless all together. One of the front desk people was mocking me when I asked questions. They definitely Mickey moused some of the construction. The room smelled like sweat, very likely the couch as if someone had slept and sweated. The house keeping didn’t leave enough towels the first night and the second night they actually took away even more than the first. It was also not the easiest location to get to. The ONLY cool thing about this place was the design of the hotel.

I very attractive property with spacious rooms and pleasant staff

The hotel was nice and our room was very spacious. The location is inconvenient as it's not in easy walking distance to the beach or the town. There was also a lot of noise from other guests- couples fighting, loud music, etc.