Enjoy your visit to Norwich with a stay at Mercure Norwich Hotel. For a bite to eat, guests can check out Brasserie Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge and a terrace. Fellow travelers say good things about the overall property condition.
Languages
English
At a glance
Hotel size
107 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children's menu
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Double-glazed windows
At least 80% lighting from LEDs
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Dining
Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 17.95 per person
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich
Frequently asked questions
Does Mercure Norwich Hotel offer free cancellation for a full refund?
Yes, Mercure Norwich Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Norwich Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Norwich Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Norwich Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Are there restaurants at or near Mercure Norwich Hotel?
Yes, Brasserie Restaurant offers international cuisine.
What's the area around Mercure Norwich Hotel like?
Mercure Norwich Hotel is a short 4-minute drive from Norwich (NWI-Norwich Intl.) and 16 minutes' walk from Sweetbriar Marshes.
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 16, 2024
Davina
Davina, 1-night trip
Verified Hotels.com guest review
6/10 Good
Nov 28, 2024
Will
Will, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 26, 2024
David
David, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 9, 2024
Ben
Ben, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Oct 21, 2024
Angela
Angela, 1-night trip
Verified Hotels.com guest review
6/10 Good
Oct 10, 2024
Very dated hotel
Hotel is clean, just very dated. Was expecting much more from a well known chain. For the amount paid was expecting something that had been improved since original construction.
Can't say it is eco friendly as the whole time i was there the radiators were on full blast to make up for the fact that the single glazed old aluminum windows were drafty.
Timothy
Timothy, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 9, 2024
Alan
Alan, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 24, 2024
Zdenko
Zdenko, 1-night trip
Verified Hotels.com guest review
6/10 Good
Sep 23, 2024
Gary
Gary, 1-night trip
Verified Expedia guest review
8/10 Very Good
Sep 20, 2024
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Gareth
Gareth, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 20, 2024
Crismel
Crismel, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Sep 15, 2024
Perfectly reasonable for a one or two night stay.
Gareth
Gareth, 1-night romance trip
Verified Expedia guest review
4/10 Fair
Sep 12, 2024
Ian
Ian, 2-night trip
Verified Hotels.com guest review
6/10 Good
Sep 3, 2024
Benjamin
Benjamin, 1-night trip
Verified Hotels.com guest review
6/10 Good
Aug 25, 2024
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
William
William, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 18, 2024
Friendly staff good breakfast
Ciaran
Ciaran, 1-night trip
Verified Expedia guest review
6/10 Good
Aug 17, 2024
Dr. Sergio
Dr. Sergio, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 11, 2024
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them.
The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception)
The hotel is an older building in an industrial estate.
Catherine
Catherine, 1-night trip
Verified Expedia guest review
6/10 Good
Aug 7, 2024
My son and I booked this hotel, so we could access the pool and spa as advertised.
Apparently on arrival, we were informed these are no longer in use !!
Matthew
Matthew, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 2, 2024
No lift for 1st floor
Gregory
Gregory, 2-night romance trip
Verified Expedia guest review
6/10 Good
Jul 28, 2024
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose
Sarah
Sarah, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Jul 23, 2024
Melvin
Melvin, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 18, 2024
It was as we expected.
Tracey
Tracey, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 7, 2024
Had a lovely stay here will return food was very good and bed very comfy