Holiday Inn Express Hotel & Suites South Portland, South Portland

Everything about the hotel was great....the only down fall was that no restaurants would deliver to the hotel.

The hotel is updated and very clean. The breakfast was good and varied. Service was severely lacking. Twice I stopped by the front desk and there were no employees to be found and 3 times we called the front desk and there was no answer. I called ahead to ask if a crib could be put in our room and was assured it would be taken care of. When we got there, there was no crib and we had to wait for someone to be able to bring it to us. The crib was a pack & play and not particularly clean. No linens for it, luckily we happened to have a sheet with us. We were stuck in the room with a sick child and could not get our room serviced. When we went out briefly, we asked for clean towels and refill of coffee, which we were told would be taken care of, but were not. I didn't realize the suites don't have a separate bedroom as many suites have, so it was a challenge with kids who go to bed early. The room is very tight and the one TV for the room is in the middle of the living area and sleeping area on a swivel arm, so you can not watch it without disturbing someone sleeping in either area. The lights are extremely bright, so turning one on lit up the entire suite. Softer lamps would be helpful in the bed area at night. The faucet in the sink was too close to the back of the basin, so if you used the sink to wash your face or rinse a dish, the counter flooded. Our tissues were soggy presumably for this reason. I might stay here again, but I'd definitely try to look elsewhere first.

Our overnight stay at Holiday Inn Express was quite nice. No problems and the rooms and hotel have been completed updated within the last year.

The room was very comfortable but, staff was not friendly and food was subpar.

Wayyy more affordable than downtown. Nice pool and outdoor sitting area. Great, friendly service both at the desk and at breakfast ( guy running around re-stalking). Clean, comfy rooms with lots of space (King suite). Not sure about parking...didn't drive. Only complaint, not a lot of great restaurants within walking distance of the hotel. Wound up eating at neighboring hotel restaurant just a hop, skip and a jump away.