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Ojai Valley Inn

5.0 star property
Mountain resort in Ojai with 4 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ojai Valley Inn

Exterior
4 restaurants, breakfast, lunch served; local and international cuisine
Couples treatment rooms, sauna, spa tub, body treatments, mud baths
PASEO SUITE - KING BED | Terrace/patio
Smart TV, pay movies
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Parking available
  • Electric vehicle charging point
Main amenities
  • Daily housekeeping
  • Golf course
  • Near the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • 4 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $828
includes taxes & fees
$719 per night
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for OJAI LUXURY ROOM - KING BED

OJAI LUXURY ROOM - KING BED | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

OJAI LUXURY ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for FONTANA SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FONTANA SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for OJAI LUXURY ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

OJAI LUXURY ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

View all photos for HACIENDA PENTHOUSE - KING BED

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

HACIENDA PENTHOUSE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for WALLACE NEFF ESTATE ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

WALLACE NEFF ESTATE ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for PASEO SUITE - KING BED

PASEO SUITE - KING BED | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

PASEO SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE LUXURY SUITE - KING BED

Smart TV, pay movies

FIREPLACE LUXURY SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

View all photos for CASA ROBLES SUITE - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

CASA ROBLES SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE MINI SUITE - KING BED

FIREPLACE MINI SUITE - KING BED | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE MINI SUITE - KING BED

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for VISTA LUXURY ROOM - TWO QUEEN BEDS

Terrace/patio

VISTA LUXURY ROOM - TWO QUEEN BEDS

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SUITE - TWO QUEEN BEDS

FIREPLACE SUITE - TWO QUEEN BEDS | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SHANGRI-LA ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE SUITE - KING BED

FIREPLACE SUITE - KING BED | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for PASEO VILLA - KING BED

Smart TV, pay movies

PASEO VILLA - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE MINI SUITE - TWO QUEEN BEDS

FIREPLACE MINI SUITE - TWO QUEEN BEDS | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

FIREPLACE MINI SUITE - TWO QUEEN BEDS

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for VISTA LUXURY ROOM - KING BED

VISTA LUXURY ROOM - KING BED | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

VISTA LUXURY ROOM - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
905 Country Club Rd, Ojai, CA, 93023

What's nearby

  • Golf Course at Ojai Valley Inn and Spa - 9 min walk
  • Libbey Bowl - 18 min walk
  • Ojai Valley Museum of History and Art - 18 min walk
  • Ojai Art Center - 3 min drive
  • Ojai Olive Oil - 11 min drive

Getting around

  • Santa Paula, CA (SZP) - 36 min drive
  • Oxnard, CA (OXR) - 37 min drive
  • Santa Barbara Municipal Airport (SBA) - 56 min drive
  • Ventura Station - 28 min drive
  • Oxnard Transit Center - 32 min drive
  • Carpinteria Station - 36 min drive

Restaurants

  • ‪The Dutchess - ‬3 min drive
  • ‪Jim & Rob's Fresh Grill - ‬18 min walk
  • ‪Libbey's Market - ‬3 min walk
  • ‪Ojai Coffee Roasting Co. - ‬3 min drive
  • ‪Ojai Beverage Company - ‬4 min drive

About this property

Ojai Valley Inn

Winner of the Conde Nast Gold List award in 2021, Ojai Valley Inn promises a premium experience where you'll find a golf course. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Olivella, one of 4 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this historic resort include 4 outdoor pools, a poolside bar, and a fitness center. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Spanish

At a glance

Hotel size

  • 303 units

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: midnight
  • Express check-out available
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • An adult age 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 60.00 per night)
  • Onsite valet parking (USD 60.00 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free reception (select days)
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Golf lessons
  • Golfing
  • Hiking/biking trails
  • Horse riding/rentals
  • Shopping
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (15005 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers
  • Romance packages

Facilities

  • Built in 1923
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Golf course on site
  • Golf driving range on site
  • 4 outdoor pools
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Hand-held showerheads
  • Closed captioned TV
  • Visual fire alarm
  • Phone accessibility kit

Room amenities

Be entertained

  • Smart television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Ojai Spa Village has 21 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a mud bath, a sauna, and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Olivella - Overlooking the golf course and garden, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
The Oak - Overlooking the golf course and garden, this restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Jimmys Pub - Overlooking the golf course, this pub specializes in Californian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Spa Cafe - This poolside café specializes in local cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Ojai Valley Inn is listed in the 2015 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 69.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business center/computer access
    • Fitness center access
    • Fitness/yoga classes
    • In-room coffee
    • Newspaper
    • Phone calls (may be limited)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 25 to 60 per person

Renovations and closures

The following facilities or services will be unavailable from January 3 2025 to March 6 2025 (dates subject to change):
  • One of the swimming pools
This property will be closed from January 2 2025 to January 8 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 300 per pet, per stay (maximum USD 150 per stay)

Parking

  • Self parking costs USD 60.00 per night
  • Valet parking costs USD 60.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 10 PM
  • Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub
  • Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ojai Valley Inn
Ojai Valley Hotel Ojai
Ojai Valley Inn And Spa
Ojai Valley Spa
Spa Ojai
Ojai Valley Spa
Spa Ojai
Ojai Valley Inn And Spa
Ojai Valley Inn Spa
Ojai Valley Inn
Ojai Valley Inn Ojai
Ojai Valley Inn Resort
Ojai Valley Inn Resort Ojai

Frequently asked questions

Is Ojai Valley Inn currently open?
This property will be closed from January 2 2025 to January 8 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Does Ojai Valley Inn offer free cancellation for a full refund?
Yes, Ojai Valley Inn does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ojai Valley Inn?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7 AM to 10 PM. One of the pools will be unavailable from January 3 2025 to March 6 2025 (dates subject to change).
Are pets allowed at Ojai Valley Inn?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 300 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Ojai Valley Inn?
Yes. Self parking costs USD 60.00 per night. Valet parking costs USD 60.00 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Ojai Valley Inn?
Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-out is available.
What is there to do at Ojai Valley Inn and nearby?
Have fun with onsite activities like horseback riding, cycling, and hiking, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Ojai Valley Inn also has 2 bars, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Ojai Valley Inn?
Yes, there are 4 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views.
What's the area around Ojai Valley Inn like?
Ojai Valley Inn is a short 9-minute walk from Golf Course at Ojai Valley Inn and Spa and 18 minutes' walk from Ojai Valley Museum of History and Art.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

5 Stars! I can’t wait to go back!
I can’t wait to return to this property! The service was impeccable, our every request fulfilled, and then some. Staff was friendly, and always seemed pleased to service the guests. The quality of the food and the maintenance of the property was delightful. Everything was taken care of
Melanie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

An Unforgettable Anniversary Getaway
What a magical place! We stayed here for a night to celebrate our wedding anniversary, and it was absolutely perfect. From the moment we arrived, the customer service was impeccable—every request was graciously accommodated, making us feel truly special. Our dining experience was unforgettable, with our table always positioned front and center of the most breathtaking views. Every detail felt thoughtfully arranged to create a flawless experience. The spa experience was a highlight—we felt completely pampered and cared for. I’m already looking forward to returning soon. Thank you for making our celebration so memorable!
Kimberly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joshua, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Lori, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bryan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rimma, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chanel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Adriane, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This place is beautiful, relaxing and luxurious. We loved it
Miriam, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

They did not have air conditioning in any restaurant! The temperature was 114 F. They charge $300 for dog without notice . They are pet friendly hotel. Dog can’t be in any restaurant.
Sina, 1-night trip
Verified Expedia guest review

8/10 Very Good

It did not meet our high expectations this time. Our room was too close to the kids pool with lots of noise There a big spider web in the closet. The scale’s battery was dead. Fire alarm went off at 3:00 AM and kept going for over 20 minutes. Food was great and the property is beautiful as always.
Kambiz, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Suren, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The service EVERYWHERE was OUTSTANDING!
nikki, 1-night trip
Verified Expedia guest review

8/10 Very Good

Staff was very friendly however management was lacking. The turn down service came at 9pm one night washcloths were not replaced one day and a loud lawn mower started outside our window at 540a which I’m sure is not a regular practice.The front desk did take off our resort fees for one day because of the early morning wake up.
Jodi, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

This resort is such a special place. It was more beautiful than we expected, the service was top-notch and we had an incredible time. From mat Pilates to bike riding and pickleball, this was the perfect place to celebrate our friend’s 60th birthday! Thank you everyone at Ojai Valley Inn, each of your smiles and courteous service was much appreciated. Katherine
KATHERINE, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anna, 4-night trip
Verified Hotels.com guest review

2/10 Poor

We have stayed her dozens and dozens of times. This time they said they upgraded us for free, but we were out in a building that we later found out was being serviced all week to improve the A/C - we talked to the A/C vendor. The first night our A/C wouldn’t work. When we communicated this we got push back and no proactive apology or offer to make it right. It was in the 90s that day and high 80s in the room so we didn’t sleep all night, not how we want to spend out vacation especially given the high prices OVI commands now. They couldn’t deliver in a basic comfortable hotel room. After a few visits to the front desk, they finally comped just one night but I would have expected much more including taking two free nights to come back. They are making a lot of improvements around the property like more outdoor seating at the bar, movie nights, etc, but they seem they seem to be dropping the ball on the basics. The service at both pools was not attentive and proactive - they should send their staff to Ritz training. Proactive, friendly, customer service is job 1.
David, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Luxurious, luscious and relaxing
Luxurious, luscious and relaxing
Mohammed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Luxurious, luscious and restful
Luxurious, luscious and restful
Mohammed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walkable but shuttles plentiful. Sometimes shuttles pass you by without a shout out. More directional signs would be helpful. Views are spectacular
Joseph, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Matt, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 2-night family trip
Verified Hotels.com guest review

General property information

Travelers Say
"Gorgeously located property with superior spa services, good food-perfect place for and active and relaxing vacation."
Reasons to Book
Conference Space & Outdoor Pool
Check-In Time
4:00 PM
Check-Out Time
12:00 PM