InterContinental Wellington

I booked a Deluxe room online (- it was the most expensive room outside of a suite) thinking it would reasonably luxurious. The Hotel then gave us a complimentary "upgrade". Couldnt believe our luck- except then informed no "Club" facilities were available, and was still required to pay more for a room with harbour view. The room decor was very simple (eg no artwork) and bed very unadorned (eg no shams, throws) Bathroom was adequate but small. Carpet very worn, and looked like it needed a good vacuum. Walls are paper-thin- can hear all conversation next door, and woken at midnight until 3AM one night with a gathering next door! Had much higher expectations of the Intercontinental for our "luxury" break, especially for the reputation and price.

We were so excited to stay at a 5 star hotel, and based on the photos we thought that the swimming pool would be like the Olympic pools and that the views would be amazing. However we were so disappointed when we saw that the pool and even the bathroom was nothing like the photos we saw. The pool was average-sized and the spa wasn't very hot. The sauna did not work. The bathroom had an old and yellow toilet with chipped paintwork around the bathtub. No kitchenette. The views were also worse than our previous stay at a 4 star hotel. However we later learned from an engineer who came to fix our locker that only Levels 5 and above were newly renovated, and because we were at Level 3 our room wasn't as nice. I think this information could help a lot of people when booking their rooms. We were thus hugely disappointed with our room on the first day, but the following things more than made up for it as the days went by: - Hands down the friendliest service we have ever received. All of the employees make you feel like the customers are kings and queens. You should ask for bottles of water when you first arrive because there are none in the fridge. - Room is very spacious and has no dust, which is good for dust allergy sufferers - Better selection of food at breakfast buffet than previous hotels - Best and most central location ever, close to everything Overall I'd come back just because of their service, and would make sure to book rooms at Levels 5 and up :)

Excellent service, beautiful place in a great location

Great location, room interiors getting tired & in fact could be made better with a little maintenance. Good lobby bar. Great staff all round, friendly, natural and helpful.

great location, staff efficent an lovely foyer an valet service. nice lounge area to meet with people. room large but, safe in front of closet makes you have to reach stretch to hang your clothes. very high bathtub to step into for a shower, can be dangerous. wallpaper coming apart in bathroom an overhead on door the vent looks loose. our safebox needed a engineer to reset it. again staff were nice.

My new favourite hotel in Wellington. Stayed here while celebrating our 30th anniversary and it was everything I'd hoped it would be. Customer service was excellent throughout our stay. Chose to stay in a Deluxe Harbour View room for 3 nights and was very pleased. The room was spacious and the view was gorgeous. The rainfall shower was fabulous and the king size bed and pillows were the most comfortable I've slept on in a hotel. I thoroughly enjoyed the large heated indoor pool and we had a lovely time relaxing after dinner with a cocktail in the lobby bar. I love the location, very close to the seafront, retail shops, bars and restaurants. Their main restaurant was closed but hotel breakfasts are available at the adjoining Two Grey Bar & Brasserie and they were excellent. My only regret is that we couldn't stay longer. Will definitely return! Thanks to all for making our stay so enjoyable.

Great city location. Helpful staff who responded promptly to requests. Good buffet selection. Generally a comfortable hotel which was let down by worn fixtures and fittings especially the carpets in the room and passageways. Well overdue for redecorating. Not really good enough for a five star hotel.

Great room, friendly staff, lovely restaurant Comfy bed, quiet, close to everything we needed

I booked on recommendation from friends and was not disappointed. Staff were welcoming and friendly. The issue I had in my room was dealt with promptly and I was immediately offered a change of room, which was not necessary. Disappointed their signature restaurant was not yet in full operation but managed a delicious breakfast next morning.

We had planned a stay for a while. Common areas were pretty dirty. Room was spacious and dinner (room service) amazing! Trouble was that at 3 am whole bunch of people arrived and hadba huge party in a room opposite us. We phoned the reception couple of times and it was pretty ineffectual as the noise continued to 6.30 am when the buffet breakfast started. I was not able to sleep since 3 am. I would expect this from 20 dollar hostel not a high level hotel.. Disappointing.