Embassy Suites Little Rock, Little Rock

At least it met minimum standards for a “better” hotel for the family. Room smelled like an old cigarette distribution spot for squares and whiskey. Felt like a well... it was what I paid for no more.

Service was execellant, room was clean. There was standing water in front of the refrigator that we had to wipe up. over all good

We have stayed here before and we’re impressed at how nice it was. This trip was definitely different. When we got to our room we found trash inside a couple cabinets and drawers. We didn’t complain or ask to move because it was late and the hotel was surprisingly busy.

This was the worst night ever. The room was hot and we sweat all night. Charged my credit card an extra 10 dollars for parking without telling me. Breakfast was terrible.

First time to stay at an Embassy Suite. I thought for the price, it would be nicer. Old furniture no different than in a cheaper hotel. Tub was dirty and had a large rust ring. Bed was very lumpy and uncomfortable. No breakfast bar, but that was due to COVID-19. Hotel did have pre-made muffin/fruit//juice containers that they gave out. That was nice of them! The staff was very pleasant and helpful.

Hotel staff was short and rude. Room had a dirty blanket stuffed in the closet. Hotel is not currently serving breakfast but didn’t tell us until we checked in. Offered grab and go breakfast instead but when we came down the following morning they said we were to late to get any even though they never specified a time window to get it.

Spent the weekend there. When we checked in there was over an hour delay because rooms weren’t ready for guests to check in. So you know what we just let it go and sat and waited. Now we checked in with 6 people. I did reservations several days ago so they should have been prepared. We get in our room and we have two towels. We walk down ask for me, they call housekeeping and housekeeping comes up with 1 towel. We said we have six people staying we are still three towels short. He said he would return. Yet he never did. Called later on that evening and was told the hotels are out of towels but would send some shortly. Again never showed. The next morning my Husband calls down there and ask for towels again. Again no towels and then finally someone shows up with a hand towel and foot mat to keep water off the floor is handed to us for towels. We paid $160+$50 for deposit, we expect better service. I always stay at an Embassy Suites when I go somewhere and this is by far the worst one ever! Rude staff that hangs up while your talking. No manager on duty. We used your first floor bathroom by the bar and omg it was disgusting. None of the toilets flushed so they were all filled with urine and because of this the bathroom also stunk. A remodel will only go so far if your provide crap service.

Advertised a spa tub and a sauna and they didn’t have either when we got there. Hard to call the hotel. When I found the number on their website I talked to someone and they said their pool was open 24/7 when I got there they said it was 6am-11pm. There was left over wash rags from the person before us on the bath tub. We went to the pool and there was no towels, went to the receptionist and she said they were washing them and would have some in a few minutes, hour and a half later there still wasn’t any. Went to our room and called down 5 times to the receptionist and left two voicemails with the house keeping and never got any towels from them. Had to go down there ourselves and get 3 towels and that’s all they had. Woke up the next morning and the fridge had leaked water all over the 2 pizzas we had left and put in there, ruining them. Definitely won’t be going there again.

We have always stayed at embassy suites in Little Rock when we travel, which is often since we live just a couple of hours north. We have always been pleased until this stay. I booked a double queen corner suite for our travel trip. Non couple two adults and kids. I showed up and got a king bed with a pull out couch and was told they changed my room because it “fit our needs”. I told her I booked this room this way because he two adults were not a couple and she said sorry we are out of rooms and if you booked through a third party you don’t get first choice in rooms because we are not reimbursed well (only about 35 dollars a night). I paid more for the corner suite with two queen beds and was given a lower room. She told me she would see what she could do and would call the room in fifteen minutes. No call all night. Terrible service, would not recommend, they were very short staffed.