Homewood Suites Atlanta Buckhead, Atlanta

We prepaid and no mention was made of a major renovation going on. That’s unethical and dishonest. The lobby was closed, the gym was closed. The sound of jackhammering woke us up early and it was the weekend! The carpet in our room looked like a crime scene. The shower dripped non stop and the air conditioning was working very well.

Staff is phenomenal. They treat you like you’re visiting their personal home. Warm & welcoming. Went beyond the call of duty to make our stay there absolute perfection.

Check-in was fine but when we got to our unclean room with food and clothes left from the last guest it went down hill. The bed was very uncomfortable. You can hear everything from the neighboring rooms. Guests were fighting and the police were called. At 2 AM the pool lights were turned on and the blackout curtains didn’t block the light. When we checked out at 5AM the halls smelled of marijuana. Not a family friendly hotel at all. I guess it’s a nice place to go if you want to party.

Hotel was well kept and clean. Staff friendly. Big room, good TVs. Mattress was older and could use an upgrade. Hotel ran out of hot water for 12-24 hours while we were there which was a problem for us.

Well we arrived on Friday and everything was good. On Saturday we were gone all day we came back to a hot room. I asked my husband if he turned the air off he said no. I looked it was still on but it was 85 degrees in the room. I called the front desk to see if they could send some one to check it she said they were gone home for the night and she didn’t have any more rooms available. She said she would send someone in the morning I said ok. The next day we got up and took showers because we sweat all night no fun at all. We went to church and came back to check it must be fixed by now this was around 4:00 pm still not fixed. Then we asked for to trade the towels for some clean ones they sent someone up right away. He only had bath towels no face cloths I was getting mad he asked if we wanted hand towels I said ok. I went down to the front desk and asked about the air the reply oh no one came today I said no. She said I requested it I said ok but by now everyone is gone home that could have fixed it. I said ok. She did have face towels I was glad for that we went back upstairs tried to sleep and got up at 2:30 in the morning took showers and left. Worse hotel ever. 😔😔