4/10 Fair
Nov 30, 2024
Disappointed
The location is brilliant for walking to Covent Garden, SoHo and surrounding areas.
The staff were very friendly, courteous and professional. My issue was the room. I travelled with a friend to have a fun few days in London and booked a twin room. The room was a tiny accessible room. I’m not convinced it would have suited a wheelchair user. The bathroom was beyond dated. The shower head hung off the wall, all the sealant needed replacing as it was mouldy in the shower and around the sink. The beds were ok but the room was boiling hot. The wardrobe was behind the door so we couldn’t open the wardrobe door properly because of the A hinge on the room door. (For those that have ever watched Room 101) Ironically the room was 101 which we did see the funny side as I would definitely put that room in 101! It needed a complete overhaul.
Caroline
Caroline, 3-night trip
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