Quality Inn & Suites DFW Airport South

Absolutely frutrating, went to checknin Hotel wouldn't honor rate plan with Hotels.com said i must pay them directly. I called Hotels.com customer service and was told everything was all set then found out that this hotel had completely canceled my reservation and wanted me to pay them directly. Very sketchy, will not stay here again. A formal Complaint made to Hotels.com regarding this shady business practice.

I was disappointed in the fact that I requested early check in and I was charged a $30 fee that I did not know about in advance. THE STAFF WILL NOT GO THE EXTRA MILE!@

No swimming, no breakfast. Their telling us the city closed down swimming pools but other motels/hotels have theirs open. No breakfast that’s unacceptable others have at least limited breakfast. Then we were charged a $30.00 dollar early check in fee, no problem until we found no swimming, no breakfast.😡😡😡 never again next time I’ll call the motel/hotel directly.

I like that is 5 minutes from the airport. There was no breakfast, no coffee and no shuttle to the airport. (We should have been notified of this before our arrival.) Since their was no shuttle the manager said his guy would take us to airport for $20. Night before we left they guy was rude and said youre going to pay me right? It turned out to be $30. The room was ok. It needs updating. We kept hearing water running inside the walls.

Stuff was friendly, Kishore was very courteous, he helped us check late

Room not ready at check. Key would not work in door. Bathroom stopped up. No good

Our first room had a very musky smell. The refrigerator did not work. They did guve us another room which did not smell.

They didn’t wake me up on time to make my flight. I missed it.

The hotel was decent. However, the whirlpool bathtub was broken so we didnt get the luxury we wanted of having a jacuzzi in the room. The concierge was more than happy to offer a discount for a future visit because of that. The only real problem was at check in when the computer had us only down for a King bed room. Without the jetted tub. Even though booking specifically for a jetted tub room on Hotels.com, the system had us for one without. I suspect that fault was on the Hotels.com end, and when I tried to contact them all the Hotels.com phone lines were down.

First when I went to do check in the lady at the front desk was on her phone laughing and watching videos and I told her 3 times hello and nothing. I have to go out to take a deep breath and go back to the front desk. She just gave me the room card and didn’t say any word. Also the hotel AC was completely down, it was hot hot hot, the hotel smelled really bad even in the elevators. A lot of dust everywhere like seriously a lot. The room was just ok. I have to buy Clorox and clean the bathroom. The bed fitter was broken with a big hole. The mattress and the pillow were very comfortable though.