Do not stay in room 617!
We have stayed with 3aHotel Group for upwards of 15 years, usually at The Beau Rivage, but within the last 18 months we had noticed a drop in standards there. Being loyal to the 3a group, we thought we would try the Aston la Scala, a sister hotel. Sadly, our stay was marred by 2 occasions of leaking from exceptional torrential rain for the season. This, in itself, was not a problem, but the lack of action, communication and resolution of the issue by the hotel was very bad. The room clearly had a problem and, we believe, had suffered these issues previously, yet the hotel continue to let it. Room change was suggested, but when we asked to see a room, it went silent. Technicians came and said he would get equipment. He never came back. We refused to pack to enable the hotel to move us while out. We were not happy to do that. No one gave alternative plans. A housemaid arrived chirpy and said we were moving. No. They cleaned around the damp rug. I had to roll up and remove it myself, they clearly did not intend to. We went out as we were told technicians needed to come in and fix. When we returned it was evident no one had been in, yet we were told it had been fixed. Lying to paying guests is inexcusable. When it rained later in week, same problem occurred. Again room change was suggested, but we were due to an arranged day out, had no time to pack and were leaving the day after. We gained impression all staff knew the room was prone to the issue.