2/10 Poor
Feb 16, 2025
Excrement coming out of bathroom tap
My son was washing his hands in the bathroom sink when the water began spurting and changed into a dark brown flow of excrement - not just discoloured water - faeces. It had the unmistakable smell of human waste. He ran out of the bathroom and almost vomited. We contacted the front desk, their initial response of "what do you want me to do about it?". Eventually they saw some action was required and sent up a handyman who ran the tap until the water looked clearer. At our insistence, they gave us another room.
In the new room, we flushed the toilet and the toilet water became brown and the tap water discoloured. So this was not an isolated incident in just one room. I contacted reception. The first person did not seem concerned and said to just let the water flow, astonishing given the dangers of contaminated water and risk of severe illness. I thought that she should try and isolate the issue, warn guests and contact a testing company to see how far the problem extended but this was all ignored. Eventually, she came to look at the room and contacted the handyman. She sent us to the bar, then returned to say that the problem had been fixed. Presumably, this meant that the water no longer looked discoured but could contain any number of harmful bacteria. We said we did not want not stay in a room where 30 mins earlier excrement was coming out of the tap. She said that we had no choice as there were no other rooms available.
The hotel refused any compensation.
Paul
Paul, 1-night family trip
Verified Hotels.com guest review
