Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
What's nearby
Playa de Muro - 6 min walk - 0.5 km
Albufera Natural Park - 3 min drive - 2.1 km
Playa de Can Picafort - 8 min drive - 3.8 km
Alcúdia Port - 10 min drive - 7.4 km
Alcúdia Beach - 13 min drive - 4.9 km
Getting around
Palma de Mallorca Airport (PMI) - 54 min drive
Muro Station - 19 min drive
Sa Pobla Station - 19 min drive
Sineu Station - 22 min drive
Restaurants
Cafeteria Playa Ca'n Picafort - 4 min drive
Vinicius - 4 min drive
Willy - 4 min drive
Barracuda Bar - 4 min drive
Jamaica Cocktail Bar - 4 min drive
About this property
Grupotel Alcudia Pins
When you stay at Grupotel Alcudia Pins, you'll be within a 15-minute drive of Playa de Muro and Alcúdia Beach. Guests can indulge in mani/pedis, and Bufet principal, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include 6 outdoor pools, a fitness center, and a spa tub.
All inclusive
All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Languages
Danish, English, German, Norwegian, Spanish, Swedish
At a glance
Hotel size
598 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
5 restaurants
3 bars/lounges
2 poolside bars
Barbecue grills
Snack bar/deli
Traveling with children
Children's pool
Waterslide
Playground
Grocery/convenience store
Children's menu
What to do
On the beach
Shopping
Pool table
Beach nearby
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Multilingual staff
Bicycle rentals
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness center
6 outdoor pools
Arcade/game room
Spa tub
Waterslide
Lockers available
Accessibility
Elevator
Room amenities
Be entertained
29-inch LCD TV
Home comfort
Air conditioning and heating
Coffee/tea maker
Electric kettle
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Mini-fridge
Microwave
Toaster
More
Housekeeping (once per stay)
In-room safe
Special features
Dining
Bufet principal - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night, up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
Late check-out can be arranged for an extra charge of EUR 60.00 (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 6:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number H-PM-2637
Also known as
TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro
Frequently asked questions
Does Grupotel Alcudia Pins offer free cancellation for a full refund?
Yes, Grupotel Alcudia Pins does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grupotel Alcudia Pins?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Grupotel Alcudia Pins?
Sorry, pets aren't allowed.
Is parking offered on site at Grupotel Alcudia Pins?
Yes, there's free self parking.
What are the check-in and check-out times at Grupotel Alcudia Pins?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of EUR 60.00 (subject to availability).
What is there to do at Grupotel Alcudia Pins and nearby?
Grupotel Alcudia Pins has 2 poolside bars, 3 bars, and a spa tub, as well as a fitness center, an arcade, and a garden.
Are there restaurants at or near Grupotel Alcudia Pins?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
Does Grupotel Alcudia Pins have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Grupotel Alcudia Pins like?
Grupotel Alcudia Pins is a short 6-minute walk from Playa de Muro and 9 minutes' walk from Es Comú.
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 19, 2024
Elisabel
Elisabel, 3-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 29, 2024
k
k, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 27, 2024
massoud
massoud, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Jun 18, 2024
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Andrew
Andrew, 7-night family trip
Verified Expedia guest review
4/10 Fair
Sep 19, 2023
Made skipped our room cleaning.
Very noisy room facing the back of the kitchen.
Wifi did not reach our room.
Denis
Denis, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 6, 2023
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Patricia
Patricia, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 11, 2023
Stephen
Stephen, 7-night trip
Verified Hotels.com guest review
6/10 Good
Jul 29, 2023
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Rocio
Rocio, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Sep 3, 2022
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment
Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Rebecca
Rebecca, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2022
Simon
Simon, 3-night trip
Verified Expedia guest review
6/10 Good
Aug 4, 2022
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else.
Quite old building and facilities. Simple furnishings.
Friendly staff.
Christina
Christina, 3-night trip
Verified Hotels.com guest review
6/10 Good
Oct 11, 2021
Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Verified traveler
8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 23, 2020
Verified traveler
4-night trip
Verified Expedia guest review
8/10 Very Good
Dec 11, 2019
Verified traveler
8-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 22, 2019
Verified traveler
7-night trip
Verified Expedia guest review
8/10 Very Good
Sep 15, 2019
A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy.
The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery.
Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places.
The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
F
F, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 27, 2019
Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
Verified traveler
4-night family trip
Verified Expedia guest review
6/10 Good
Oct 15, 2024
Verified traveler
7-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 12, 2024
Hotellet har det vi som børnefamilie har brug for. Lidt meget larm om aftenen og natten visse nætter. Men ellers et godt ophold. 3 år i træk.
Verified traveler
8-night family trip
Verified Hotels.com guest review
8/10 Very Good
Sep 3, 2024
Vesna
Vesna, 11-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 30, 2024
Rigtig godt 👍
Rigtig godt hotel, dejlig tæt på lækker strand. Vi kommer igen.
Mange mennesker ved pool, men vi var mest på stranden og fitness rum trænger til en opgradering .
Henrik
Henrik, 10-night family trip
Verified Hotels.com guest review
6/10 Good
Aug 25, 2024
Sophia
Sophia, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 23, 2024
Excelente
Volveremos sin duda
Pau
Pau, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
Aug 20, 2024
Malin
Malin, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Aug 20, 2024
SÉJOUR HORRIBLE
On devait avoir un logement avec vue sur la grande piscine en étage on s est retrouvé au rdc j avais précisé loin des ascenseurs pour être au calme c était tellement bruyant que nous nous sommes pas reposé !!! Au final votre Apart hôtel était nul et pourtant on est pas chiant d habitude