6/10 Good
Nov 19, 2024
Mixed experience
I had a mix of experiences during my recent three-night stay at the Shanghai Edition.
On the positive side, the staff were consistently courteous and helpful throughout my visit. Their professionalism was a highlight, as they made a real effort to ensure that guests felt welcome. The hotel is conveniently located at the Bund, just a stone's throw away from a bunch of famous restaurants. The room design is sleek and modern, in line with the usual standards at The Edition.
However, there were significant drawbacks. I had the "Do Not Disturb" sign on during my stay and did not require housekeeping. Despite this, I was awakened by a phone call from the front desk one afternoon while I was napping due to jet lag, asking if I needed housekeeping. This felt utterly ridiculous and infuriating, as I had clearly indicated my desire for privacy.
Additionally, the walls in the rooms were extremely thin, which meant that I could hear every word of the music being played in my neighboring room, as well as all the noises from people coming and going in the hallway. I assume the hotel is aware of this issue, as they provide earplugs in the room. I would highly recommend using them.
The rooms themselves also had some practical issues, such as the lack of a full-length mirror and a very small vanity area, which made getting ready a bit inconvenient.
Clara
Clara, 3-night trip with friends
Verified Hotels.com guest review
