We chose a bad day to go, there was a Christmas fare on in a marquee in the grounds and the place was packed out with every available member of staff busy in the restaurant, so there was no one mannig the reception, so, we did as the notice on the door said and asked a member of staff to check us in, and although she was rushed of her feet she got us checked in along with another couple who had also arrived. That was the only delay we had during our two night stay. The room (Sage) was warm, comfortable and very clean. The food was top notch too apart an amour plated topping on the steak pie, but the steak was as tender and tasty as you like. The staff were spot on, very polite and attentive without being overly so.