6/10 Good
Nov 12, 2024
cold shoulder and cold shower
On first impressions the hotel was excellent, unfortunately late night noise from what I think was staff taking empty bottles out, laughing & talking.
What really got to me was having to have a cold very poor pressure shower for 2 days in a row, first morning this was reported to girl at the reception, she informed me that management knew about this and suggested maybe using a shower in another room...duhhhhh, I then spoke with the receptionist in the afternoon who stated that they where aware of the issue but we can get maintenance to have a look, maintenance came along, turned the shower on then ran the hot water in the sink...hmmm, he then stated that the issue was in the wall that the shower had been connected to the wrong pipe, it was connected to a warm pipe and not a hot pipe....duuhhhh still trying to work that one out, anyway he disappeared saying he would be back, surprise surprise he did not come back, following morning another cold shower, spoke with reception again when settling my bill I did mention what would they do if I paid £50 less due to 2 x cold showers, I was told they would not be happy......trust me I am not happy either, dont think I will be back, this is a shame as this bad experience has let the whole hotel down.
Thomas
Thomas, 2-night business trip
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