6/10 Bueno
4 de mayo de 2025
Atmosphere A+…service not so much
The atmosphere was top shelf but the service was just eh. Check in was at 4:00. We asked if it was ready at 3:45 and they said the managers were doing an inspection of the room and it would be 4:00. At 4:00 it still wasn’t ready. At 4:30 they checked someone else in THEN checked us in even though we had been sitting there for 45 minutes. We stayed 2 nights, on the second day they sent a text asking if we needed our room serviced. I replied just towels please. They said great, we’ll get them to you. We never received towels. There was someone’s old makeup in our room, used dental floss on the bathroom floor and sticky stuff on the floor in the common area.
They advertise cookies and stout from 7-9pm, when we went down they said “oh we haven’t had cookies for a long time” my 10 yr old was disappointed. The included breakfast was less than appetizing, they had no bowls for cereal, ran out of silverware and the sausage was burnt and hard.
Shannon
Shannon, se hospedó 2 noches con familiares
Opinión verificada de un huésped de Hotels.com
