I booked a 4 night stay but I did not realize it was for a shared bathroom and towels. Considering the three star rating and price, I did not expect to share a bathroom. It was booked through Hotels.com. and the booking confirmation was in Spanish although I am an English speaker. The booking noted that it was a shared bathroom and towels in the small print under amenities. But I don't know why it was not more clearly noted during COVID and not under amenities. I contacted both Hotels.com and Far Out Inn after I left the hotel after two nights because of the shared bathroom and towels, construction in the hotel, and limited access to reception, which was not on site during the morning and late evenings. They could only be reached by WhatsApp and did not always reply to my concerns. On October 7, I moved out of the hotel two days before my checkout date of 10/9. I moved in to a Barcelo hotel on October 7. I sought a reimbursement for the last two nights because I immediately made my concerns noted about the shared bathroom and towels during COVID, the construction, and limited availability of reception. I was told by Hotels.com that I could not receive any compensation because it was stated in small print in another language than my native tongue that I had mistakenly booked a shared bathroom. The hotel, Far Out Inn, said that Hotels.com was responsible for any refunds. But, in a recent email, Hotels.com said it was the hotel that was responsible for a reimbursement,.