There was mold in my room - I request to be moved but they were too booked. So they removed the moldy curtains. Still filling uncomfortable to sleep in a mold exposed room ( with other issues built up; hair on pillows, stains, dead bugs on shades, cracked window, toilet lid not fitting, wallpaper coming off in multiple places, broken ac cover…) I asked the next day for any free rooms. Though they had one to move into - I requested to have at least 50% refunded due to having to sleep in an unsafe room and they said they couldn’t because it was booked through 3rd party. So, I will be asking Hotels.com what can be done.
2 women where very helpful in all this, but sad that the end result was not met.