2/10
I had a terrible experience at this hotel. During a rainstorm, our hotel room flooded — water was literally pouring in through the door. I slipped and fell on the soaking wet floor, and all of my belongings that were on the ground got drenched.
The hotel moved us to a different room, but that one had no hot water and a horrible smell. It felt like a downgrade, not a solution. What’s worse is that the staff never apologized for what happened and refused to offer any kind of refund or compensation for the inconvenience, damage, or injury.
I’m shocked at the lack of accountability and basic hospitality. I would absolutely not recommend staying here, especially if you’re expecting safety, cleanliness, or even basic customer service.
Heather
Se hospedó 4 noches con amigos