The Hilton Yantai is supposedly one of the best hotels in Yantai, but there are some underlying problems that made my stay at this hotel quite frustrating. One of which was the lack of English-speaking staff at the hotel. Given that it is China, this is understandable, but when frontline staff such as those at the concierge or the front desk cannot even communicate basic information such as checkout time and room facilities, something is seriously wrong. In addition, I woke up after the first night to a body full of bites! There might have been something badly wrong with the bed itself (bed bugs perhaps?! OMG!) and I told the front desk to have someone change the bedding. This was done, but the problem persisted the second night and I checked out without having a good night sleep in this hotel. Windows were also filthy and no view could be seen.
Another thing to note is that the breakfast provided was definitely NOT of HIlton standard. This could perhaps be a regional China hotel but if you slap the Hilton branding on this hotel and claim to be a Hilton, there needs to be certain standards that you uphold. Interestingly, as I paid for a buffet dinner at the restaurant on the 26th floor — the same restaurant which provided breakfast —, dinner was much better and this was a stark difference to the breakfast buffet (which was included in the cost of the room). Something needs to be addressed in this hotel and I hope Hilton management are made aware of these numerous problems.