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Best Western The Grand Hotel Hartlepool

3.0 star property
Experience city center convenience at its finest. Connect over coffee or tea while enjoying convenient services.

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Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Property entrance
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Bar (on property)
Exterior
In the heart of Hartlepool, Best Western The Grand Hotel offers a welcoming stay with cooked-to-order breakfast, free in-room WiFi and an on-site restaurant serving British cuisine. Take advantage of the conference space or banquet hall for events and enjoy coffee/tea in the lobby.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is $68
includes taxes & fees
$57 per night
Mar 7 - Mar 8

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Rainfall showerhead
Private bathroom
Hair dryer
Deep soaking bathtub
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

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Exterior

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8.4 out of 10, Very Good, 238 reviews
The price is $107
includes taxes & fees
$89 per night
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About the neighborhood

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Hartlepool Maritime Experience - 10 min walk
  • Museum of Hartlepool - 10 min walk
  • Monkey Statue - 17 min walk
  • Seaton Carew Beach - 8 min drive
  • Riverside Stadium - 20 min drive

Getting around

  • Durham (MME-Teesside Intl.) - 45 min drive
  • Hartlepool Station - 5 min walk
  • Seaton Carew Station - 7 min drive
  • Billingham Station - 19 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Enjoy your visit to Hartlepool with a stay at Best Western The Grand Hotel Hartlepool. Guests looking for a bite to eat can check out The Grand Reastaurant, which serves British cuisine and is open for breakfast and dinner. Other highlights at this eco-certified hotel include a bar/lounge and a snack bar/deli.

Languages

English

At a glance

DONE

Hotel size

    • 48 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 3.00 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 9.50 per person

Parking

  • Self parking costs GBP 3.00 per day

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Are pets allowed at Best Western The Grand Hotel Hartlepool?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western The Grand Hotel Hartlepool?

Yes. Self parking costs GBP 3.00 per day.

What are the check-in and check-out times at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.

Are there restaurants at or near Best Western The Grand Hotel Hartlepool?

Yes, The Grand Reastaurant offers British cuisine.

Does Best Western The Grand Hotel Hartlepool have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Best Western The Grand Hotel Hartlepool like?

Best Western The Grand Hotel Hartlepool is in the heart of Hartlepool, a short 5-minute walk from Hartlepool Station and 10 minutes' walk from Hartlepool Maritime Experience.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
2-night trip

8/10 Very good

Well rested.
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Keith, 1-night trip

10/10 Exceptional

Sensational stay, I’d highly recommend.
William, 1-night trip

8/10 Very good

Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Yoshiaki, 3-night trip

8/10 Very good

Always wanted to stay in the grand hotel and I thought it was wonderful
craige, 1-night trip

10/10 Exceptional

Thanks
Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
2-night trip

8/10 Very good

Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Steve, 1-night trip

8/10 Very good

Very central and convenient
Paul, 2-night trip

10/10 Exceptional

The staff are amazing
Shane, 1-night trip

10/10 Exceptional

The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Frances, 1-night trip

10/10 Exceptional

As said above amazing gorgeous massive hotel !
Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Irene, 1-night trip

10/10 Exceptional

Was very nice room was lovely and clean
Sarah, 2-night trip

4/10 Fair

Could be better in a derelict town
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Room View
Main entrance
Lounge
Breakfast buffet from the lounge
Rollon, 1-night trip

6/10 Good

Poor attitude to service,bar often closed,was better last visit.Not impressed.
Norman, 5-night trip

6/10 Good

Good value stay
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Mark, 1-night trip

10/10 Exceptional

Excellent place to stay
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
James, 4-night trip

2/10 Poor

Best Western need to sort it out
There was no heating the room was cold, the hot water was full of salt . Also not enough staff Best Western worse Hotel i never stay there again
Ross, 1-night trip

8/10 Very good

Victorian hotel which is well maintained inside. Large rooms and bathroom with loads of hot water. Staff helpful. Limited unsecured car parking. No air conditioning. Noisy seagulls which may cause issues for light sleepers.
3-night trip

8/10 Very good

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
Jonghyun, 2-night trip

6/10 Good

The grand
The hotel has recently reopened after a refurb and is lovely .. we was attending a family funeral and asked if we could check in at 2.45 and was told no .. the hotel was empty with it just reopening so there was no reason that we couldn’t have our room 15 minutes early .. the rooms are decorated lovely we booked a double bed but it didn’t look like a double but was rushing to get to the funeral so didn’t ask .. the breakfast was lovely and the Mumbai restaurant is well worth a visit … I’d definatley stay again
Maxine, 1-night trip

4/10 Fair

Not recommended
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Margaret, 1-night trip

6/10 Good

When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
John, 1-night trip

4/10 Fair

Double check when booking
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
Karlie, 1-night trip

6/10 Good

Faceless checkinj
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
David, 3-night trip

8/10 Very good

Poor parking, hotel being renovated.
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.
paul, 1-night trip