This Hotels.com really botched the whole thing. My connecting flight to the area of the hotel from Dallas-Ft. Worth, TX, was canceled due to weather, with travel to be completed the next day. I wanted to report my 24-hrs late expected arrival to Hotels.com and/or the RidgeLine Hotel - But couldn't!!! 'Spent an inordinate amount of time in internet to get in touch with either party, but it was a disastrous no-go! It's like "Don't call us, we won't call you", after they take your money. This hotels.com, or Expedia I suppose, gotten too big for their britches. When I finally arrived-in at the hotel, late the next day, they told me my reservations were cancelled. Thank you very much! Between the two accommodation businesses, the hotels.com and the Gardiner, MT, hotel, I was thrown in the street. Fine accommodations! Pulling in Gardiner, MT, I kept seeing "No Vacancy" signs at various hotels. It was very upsetting to have my reservations, made several months back, cancelled. I had to reduce myself to beg for a room, at higher rate! I am now trying to write to the proper authorities (if they exist) at Hotels.com to tell them about their wayward ways, and then cancel, wipeout my account there, and never, ever again do biz w/this hotels.com, coz it's not needed. So long! Your biz goes away in my book. Regretfully, S. Altis