This hotel is well located in the Bocagrande area of Cartagena. It felt like a safe, walkable area. The staff here are amazing. Some, but not all, spoke English. The entire hotel is on ground level with a small, central common lounge area where there is always coffee. There is a water cooler in the lobby although tap water is drinkable. A simple, reasonable breakfast is included with fruit, juice, coffee, eggs or ham & cheese sandwich, toast, sometimes potatoes or plantains. The double room is small, about 9×10 ft, without a window except to the interior hallway. At first it seemed ok, but by the 3rd day felt way too cramped for 2 people. There is a wardrobe, in-room safe, small table but no chair. There is some space under the bed. I can usually sleep anywhere but slept poorly on the mattress. Good, cold AC, wifi that cuts in and out. Reasonable size bathroom with full size shower, toilet and sink. No shelves or hooks in the bathroom. No hot water which seems to be the norm in Cartagena. However water temperature was lukewarm vs cold. Sheets and towels were in good condition. Daily housekeeping. It was quiet at night, but often very noisy hallways from early morning to late evening. The hotel is oriented to Colombian couples and families. Overall, good for a short stay but I wouldn't recommend it for longer stays.