My wife’s and I are architects and were excited to stay and experience this amazing hotel design only to get there to be located in an old wing with a absolutely under standard room. A room with no AC and no way to ventilate the room. We tried to open the window for a minute and realized there was no window screen to protect from mosquitos. We then spent 1 hour killing them.
When we got to the room we reported this problems and the fact of the sink in the bathroom being broken.
There was no direct access to the room. You had to take the elevator and then go through sets of stairs. A maze.
We reported all of this to staff to see if we could get relocated to the newer area of the hotel. The only reason we booked it. They told us with no interest to solve any of our issues that we should have research their website to find out the specifics of the room!!! it was because we did the reservation though hotels.com What? Like they don’t get paid if I book though Hotels.com, don’t they define what si shown in Hotels.com?
Then the bed. There wasn’t any queen in the bedroom. Just to small beds attached together.
We are not dissatisfied, we are pissed. We spent 300 dollars to stay in a room full of bugs, a bed I could not get close to my wife, a broken sink and a smelly old room.