I have stayed at this location before. It is older and run down, but has been clean and comfortable. I was very disappointed this time. Upon arrival, I asked the front desk to clean the bathroom because the toilet had clearly not been cleaned in a while, including the base around the floor which had urine. Shower had significant soap scum build up. When I returned later, the bathroom still had not been cleaned. I returned the next day to the front desk and reported that it was not clean. The desk manager said that he had spoken to the cleaning personnel and he would tell them again. When I returned again and it still was not clean, I assumed that perhaps the toilet was just discolored. This morning (after three days there) I took a washcloth and wiped at the black marks in the bowl. They came off readily, so not stained. Just dirty even after 2 requests to clean. Additionally, I had made reservations with Hotels.com. I originally reserved in August for graduation weekend, and then added Thursday night in January. I have a receipt confirmation as such. When I checked in, I had no issue. Saturday afternoon I was locked out. Informed me that I only had a reservation for 2 nights. Showed my receipt. Checked his computer and said he had no evidence of that. Said (nicely) that I had to check out or pay for the night and contact Hotels.com for issue. I had no choice but to pay. Charged me $143 plus tax for the night (3x the nightly rate I reserved at) Disgusted.