6/10 Bueno
10 de febrero de 2025
Terrible Check-In
Just know if you book same day you may not receive your check-in code before arrival. My daughter had been released from the ER after an asthma attack and needed a room. I booked early afternoon, with check-in at 4. She arrived at 6pm and waited outside until 7:05 before getting the check-in code. I called the number listed numerous times with no answer and spent 40 minutes online with Hotels.com trying to get it resolved. I finally received a call from someone at Downtown Abbey and simply received an "I'm sorry. I've been away from the phone." It was an unacceptable response. Hotels.com told me codes could take up to 24 hours to receive, even with same day bookings but admitted it was not posted on the site. I didn't ask for a full refund, but I did request some compensation for the terrible service and no notice codes were not guaranteed by check-in. That was refused. After using Hotels.com for years, this is the first problem and I am very disappointed in their response.
Laura
Laura, se hospedó 1 noche
Opinión verificada de un huésped de Hotels.com