6/10 Bueno
25 de enero de 2025
Why open if it’s not ready?!
The Hotel was nice, valet helpful, hotel reception really friendly and gave us a free upgrade. Great rooms and beautiful view. Didn’t know the pool wasn’t open which was disappointing.
The casino was another thing though. Friendly blackjack dealers, but most of the staff in the casino had any idea of customer service, like they hadn’t been trained on where things where, and how to treat customers.
With a few exceptions, our experience was poor for a 5 star hotel experience.
The sports bar was the worst! Terrible burgers with patties that were so dry and couldn’t eat it.
They promoted playing an NBA game and it was only on a small tv in the TAB. When I asked they said they would put it on the big screen which they didn’t. Tables were dirty, food and drinks left for hours on tables after people had gone, and just no care given.
Not many people around and therefore most of the bars weren’t open even on a Saturday at 12pm.
Have been to Star Sydney and Gold Coast multiple times and always had a great time and was truly shocked by the average environment they have created at Star Brisbane.
David
David, se hospedó 1 noche
Opinión verificada de un huésped de Hotels.com