4/10 Fair
Nov 22, 2024
All in all, not good.
The hotel itself is beautiful and Spa service is amazing but rest unfortunately is just the opposite. Service at main reception is incredibly slow and staff is fake polite, who don’t really care. We arrived early and knew checkin isn’t until 3pm, so we booked a massage and asked if we can get room 15mins earlier but got it at 3.30pm. We didn’t mind much and thought these things can happen. Ordered 2 drinks from there bar, which took over 30mins to arrive so we cancelled (me and my wife were the only 2 at the time and they had 2 staff members). Had similar experience at bar in the evening and our guests were told off rudely to sit and wait. The breakfast was amazing but again the wait was incredible as we didn’t get our coffees for over 30mins again. All others guests at breakfast were also frustrated due to slow service and a table next to us just left in anger.
I’d suggest if you like 5* hotels with great service, there are plenty others to choose from but miss this one.
Gaurav
Gaurav, 2-night trip
Verified Hotels.com guest review