I recently came to stay at the kwanza resort by sunrise in Zanzibar. While a beautiful location and most welcoming stay, I experience some bad service, that of which I didn’t expect for the money I paid for the hotel. My main issue was the waiting time for everything from the coffee in the mornings to the room service in the evenings, at one point even had to wait over 2 hours for a cup of coffee, which is ludicrous. Also, I had a discount code because I booked with Expedia, which was not honoured and the individual I spoke to, was extremely rude about, he made an arrange to meet at the reception to discuss my bill and what he can do and then didn’t come and then was extremely rude to me on the phone. There was a cockroach in one of the rooms and the air conditioning was not working in another. It was getting ridiculous.
I left with a sour taste, also my sister, who came on the trip is a journalist, she has written for ELLE, Vogue, Marie Claire, Harpers Bazaar was planning on featuring the resort, is now quite disappointed. The best time were the staff who were incredibly accommodating and worked super hard to make our stay the best it could be