Not a bad property , however they can’t claim they are a 4 star hotel . Some of the staff at reception , not welcoming at all. I agree that I came early and room is always subject to availability. However I ask if i could take a shower or use the amenities while room is ready . I got a big no ! Not even some other solutions, I came from a long trip of 2 days traveling just wanted to take a shower , if the pool is a no at least the ones on the gym . Staff after that got mute no response whatsoever , no alternatives , even not upselling . They say they will contact us through email once the room is ready while waiting for that I saw another guest having issues with the bill and saw like at least 5 check outs . When I came back I saw there where some games you could play while waiting staff did not offer this . Then they pass and pass through the lobby arranging however washrooms not really good taken care off . Other thing is alll toilets seems to have an issue with the flush so you need to check that water is not running out . Breakfast buffet, very disappointed on the selection , only scramble eggs not even cheese section . Have to say Angie here was nice and receive us with a smile . In the room the shower the water goes out as the incline of the floor is not properly set it can be a bit dangerous. As VIP had to ask for my inclusion of it . It seems no one from the team knew about this as they try to use it as a recovery. Is not a 4 star hotel at best is just a 3 star