A beautiful hotel in the heart of Amman. Very well located not far from Rainbow Street (although uphill!) On checking in we were warmly greeted & were so impressed with the room. Very large, comfy bed, very modern furnishings, the most modern / new in all our stay around Jordan. Unfortunately we had a mishap the following morning. We were told breakfast was from 7-12 in the restaurant downstairs. On going down at 7am, no one was there at all, it was dark & chairs were on the tables. We went to reception to query this & had an awful experience of poor hospitality where we were told to just wait, the man doing breakfast wasn’t here yet. At 0710 we went down again, nothing. We went back to reception & were basically ignored. We needed to check out soon to catch a flight that morning. In the end we had a call from reception telling us the man was “on his way” (but not here yet) at 0715. We went to check out, the one receptionist stood outside smoking, saw us, ignored us. As we needed to catch our taxi we gave him our room card. He simply asked had we taken anything from the minibar! Which was quite amusing since we had paid for a breakfast that now we could not have due to their tardiness & unprofessionalism. Ultimately it was not the lack of breakfast that we had paid for but how it was dealt with by the man at reception with very little sympathy, as though nothing was out of the ordinary. A shame as otherwise a beautiful hotel, it was unfortunate to have that poor service.