The room was standard, clean, outdated and in need of repair & makeover.
No cutlery except 2 plastic spoons, 2 cups, 2 glasses, complimentary tea, coffee and one creamery sachet, no complimentary milk in fridge, and a kettle. No plates or bowls, no tissues.
No microwave to heat up our food and towels we had to chase staff daily which they humbly apologised as we found out later during cleaning the staff would take the used towels and wash/dry them before bringing them back to the hotel room.
No facewashers. Handtowels were not provided daily even after several requests.
WIFI was slow and an issue as I needed to check my emails and keep in contact with family overseas.
No room phones available so we couldn't ring for room service or ask for information unless you go directly to reception which was another hassle. If there was an emergency that would be a problem.
No Disability Access anywhere e.g. no ramp to Resort Entrance, no pool rails, only steps built to the restaurant, toilets with no disability access or babychanging section.
No PPE worn when staff bringing platters of food, cutlery and plates to the breakfast bar without gloves.
During breakfast, cutlery and plates would run out and we had to wait or ask staff for some which took awhile.
Two pillows on the King Size bed only. Would've preferred extra two for my cousin and I.
All credit to some staff for all their hard work, trying to accomodate our stay with the little resources and manpower they had.