I am writing to express my dissatisfaction with the management at Beach Vacations. Their unprofessionalism and lack of accountability have severely impacted my recent stay.
Upon arrival, I was placed in the wrong room type. On the first day, the master bathroom lights were not functioning, and we were not provided with pool keys, rendering the pool unusable. When I requested a temporary key, my request was refused, with the excuse that the HOA was responsible for the key issue. Eventually, I had to rely on a neighbor to access the pool, only to be informed that it closed at 8:30 PM, despite our paperwork stating it was open until 10 PM. Additionally, I was told to drive 20 minutes to use another facility’s pool, which was highly inconvenient.
The property is also undergoing extensive construction, making the trash chutes unusable. When I complained about these issues, Matthew assured me that a refund and a complimentary stay would be provided. However, a week has passed, and no refund has been issued. I contacted Debbie, who falsely claimed the refund was processed and promised to send confirmation via email. I have yet to receive either the refund or the confirmation email.
Owners, please ensure you monitor the companies managing your villas. I have always enjoyed my stays at Yacht Club Villas in the past, but the recent years have been dreadful due to poor management and customer service. It