Pros: The hotel is located very close to Hahnenkamm lift and trains station, easy to walk to town. If you ski down on No. 21, you'll end up right in front of the hotel. Half board arrangement is great, with excellent food options. Freshly made omelette at breakfast service is too die for. Staff are friendly and efficient. Beds are comfortable and bathroom was spacious and well equipped (loved heated towel drier). Free cookies in the lobby were a nice touch.
Cons: However, the sauna is way too small for a hotel of this size - cabins would get uncomfortably crowded with just 3-4 people, and the "aromatic" cabin smelled of sewer coming from the sewage hole. Wifi in the room is terrible, getting cut off frequently and prohibits from watching/streaming anything. Carpet in the room is old and dirty. Water bottles in the room were not replenished during our stay so we had to buy ourselves. Shower cabin in the room was so tiny that once you close the door my nose would often ram into the glass.
Overall, a good place to stay if you want to ski in Kitz but do not expect a top notch facility.