Overall the customer service was great, aside from a miscommunication at the beginning of our stay. We added a night through hotels.com, and after the first night I got a call accusing us of failing to vacate our room on time when we were in fact staying for another 4 nights, and had confirmed twice verbally with another staff member that we would have no issue. The person apologized but this was not a great way to start our trip, minutes before starting a pre-planned tour.
The room was clean and the bed was comfortable, but the climate control didn't work great and we found ourselves getting overly warm at night. Also difficult was that there was no fridge in the room, which was a drag, as it meant we had no place to put leftovers after a meal or to store beverages, snacks, etc. if we wanted to come back to the room during a break between activities. The listing on Hotels.com says there is a shared fridge and a shared microwave; this is not true.
There was only one small chair and no desk, so again, not really inviting if you needed to kill 45 minutes to an hour before dinner, for example. The lack of guest laundry facilities was also a challenge.