2/10
My reservation was for a 1 King bed, pre-paid. When we checked in at 8:45 PM, we were given a 2 Queen bed and told they did not have to honor our reservation because it was through a third party, and the reservation was "only a request." A conversation ensued. I had a printed copy of my reservation and he still insisted it was only a request. Then, in my emails, I saw that at 5:40 PM that day our reservation had been changed to 2 queen beds. We did NOT make that change. The hotel did it! After more arguing, we were finally given a 1 king bed room but told they were going to call Expedia and then Expedia would charge us more for the room and "then you're in for a dog fight with them." What a bunch of lies! The room had no soap in the bathroom or shower and the Wifi didn't work. I had to argue with the morning desk person to get a printed receipt upon check out. The breakfast staff was totally unfriendly as well. This place is awful. Outside condition of building is not clean. Rooms are very dated.
Laura
Se hospedó 1 noche