The staff was super friendly, and the property was clean. You could just tell it was a 2-star property as craftsmanship was less than stellar. For example, there was no stopper at the bottom of my door in to the hallway, and there was an inch or so gap. No one could see anything under the door (so that wasn't a concern), but it made it much noisier. Also, they took the time to tile around the tub (which always looks nicer than a plastic tub surround), but they didn't put a metal tile strip at the edge. They simply put caulk, so the edge of the tile was not only exposed, but the caulk wasn't applied neatly. (It was smeared rather than in a nice straight line.) That totally ruined the look. Neither the drain in my sink or my tub had a stopper, just an open hole. So again, it was clean, but all of these minor details made it look much shoddier.