Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
What's nearby
Lake Bacalar - 8 min walk - 0.7 km
Laguna Bacalar Ecological Park - 13 min drive - 10.8 km
Fort of San Felipe - 14 min drive - 11.6 km
Cenote Cocalitos - 18 min drive - 16.5 km
Cenote Azul - 18 min drive - 16.5 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 54 min drive
Corozal (CZH) - 60 min drive
Airport shuttle (surcharge)
Restaurants
La Playita - 14 min drive
Marisqueria el Taco Loco - 11 min drive
El Sazón a la Mexicana - 13 min drive
Finisterre Bacalar - 14 min drive
Yerbabuena - 13 min drive
About this property
Khaban Bacalar Hotel Boutique
Khaban Bacalar Hotel Boutique offers a great location, putting you within just a 10-minute walk of Lake Bacalar. Guests can grab a bite to eat at the restaurant, or indulge in massages, facials, or body treatments. Other features include an outdoor pool and a terrace.
Languages
English, French, Italian, Spanish
At a glance
Hotel size
13 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
Parking
Free onsite self parking
Transfers
Airport shuttle (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–10:00 AM
Restaurant
Traveling with children
Children stay free (see details)
What to do
Yoga classes
Kayaking
Canoe
Boat tours nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Romance packages
Facilities
Safe-deposit box at front desk
Terrace
An outdoor pool
Spa services
Room amenities
Home comfort
Air conditioning
Ceiling fan
Minibar
Sleep well
Bed sheets provided
Freshen up
Rainfall showerhead
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Free WiFi (speed of 50+ Mbps)
Food and drink
Free bottled water
More
Daily housekeeping
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials and body treatments.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 48.85 per accommodation, per night
Optional extras
Airport shuttle service is offered for an extra charge of MXN 5000 per vehicle (roundtrip, maximum occupancy 3)
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar
Frequently asked questions
Does Khaban Bacalar Hotel Boutique offer free cancellation for a full refund?
Yes, Khaban Bacalar Hotel Boutique does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Khaban Bacalar Hotel Boutique?
Yes, there's an outdoor pool.
Are pets allowed at Khaban Bacalar Hotel Boutique?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Khaban Bacalar Hotel Boutique?
Yes, there's free self parking.
Is airport shuttle service offered by Khaban Bacalar Hotel Boutique?
Yes, an airport shuttle is available. The charge is MXN 5000 per vehicle roundtrip.
What are the check-in and check-out times at Khaban Bacalar Hotel Boutique?
Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is noon.
What is there to do at Khaban Bacalar Hotel Boutique and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Khaban Bacalar Hotel Boutique?
Yes, there's an onsite restaurant.
What's the area around Khaban Bacalar Hotel Boutique like?
Khaban Bacalar Hotel Boutique is located a short 8-minute walk from Lake Bacalar.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.2/10
Staff & service
9.4/10
Amenities
8.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 17, 2024
Muy bonita experiencia
Todo muy bonito y excelente servicio !
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 16, 2024
Michael
Michael, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 16, 2024
Stay here for sure!!
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Michael
Michael, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Aug 8, 2024
Place was quiet and peaceful
Yossie
Yossie, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jul 8, 2024
Sandra
Sandra, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 14, 2024
Victor
Victor, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 3, 2024
Great experience
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Ricardo A
Ricardo A, 4-night family trip
Verified Hotels.com guest review
8/10 Very Good
May 8, 2024
View was beautiful
Yasmin
Yasmin, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 19, 2024
Maria Jose
Maria Jose, 3-night trip
Verified Expedia guest review
6/10 Good
Nov 12, 2023
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Juan
Juan, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 1, 2023
Nice place to stay quite, beautiful view to lake, staff friendly .
Sandra
Sandra, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2023
marco
marco, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 6, 2023
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Jennifer
Jennifer, 3-night family trip
Verified Expedia guest review
2/10 Poor
Jun 23, 2023
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Rafaela
Verified Expedia guest review
10/10 Exceptional
May 22, 2023
Carlos
Carlos, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 21, 2023
Paola
Paola, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 16, 2023
IVAN
IVAN, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 9, 2023
Stunning property
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum.
I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Lucia
Lucia, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
Feb 3, 2023
jose
jose, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 15, 2022
Me gustó las instalaciones, la tranquilidad y ambiente que se vive aquí.
Roberto
Roberto, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 18, 2024
Rosa Luz
Rosa Luz, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 26, 2024
Enamorados del hotel y de la laguna
Juan carlos lara
Juan carlos lara, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 29, 2024
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Mariano
Mariano, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 8, 2024
jose
jose, 2-night trip
Verified Expedia guest review
6/10 Good
Jun 18, 2024
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos