Amazing experience, staff was extremely kind and helpful especially with my little to no Japanese. Food service was a rush but arriving minutes, maybe 20-30mins before your time will benefit you. Especially at breakfast, that long line was no joke so be the first one there. Dinner was easy, almost no wait. Onsen was perfect, amenities was full. Ocean Wing was great, classic tatami room, and sleeping to the sound of the ocean was amazing. Beautiful views from the room. Shuttle bus was easy access, across Atami station. The hotel may not be new but no big deal, embrace the Showa era feel.