By their own admission, they are a little short of staff at the moment, due to covid, but what they lacked in numbers, they made up for in service and smiles.
The hotel itself is excellent. I would argue that at this level, rooms should have air conditioning but that would be our only criticism if there is one.
One note for HOTELS.com customers... the spa pool illustrated in the listing, is an adjoining company and NOT part of the Dorint hotel. There are preferential rates and it is a great facility, but you will need to pay separately to enter. If you study the 'inclusion' list thoroughly, this is covered, but the illustrations are a bit misleading.