First of all, the hotel was under construction and no one told me that! I drove up to a hotel after driving four hours to see huge garbage disposal bins outside, floor a mess, paint spotted on walls, men painting. Then I asked if early check in was available and they said no, that only one floor was open now due to construction. Then I said no one told me that! They did not care and showed no empathy. It was 95 degrees just wanted to shower before evening conference. Then we returned at 1045 to go to room and hall ways stunk… a terrible chemical smell even on our floor. We got to room and room still smelled. Then I opened up cabinet to get a glass out and the glass smelled like the chemical smell. I asked the front desk for a plastic cup because all the cups and silverware smelled… they said no we don’t have any, we are under construction! What a disaster!! Then that night someone in the floor fell out of their bed… perhaps died it was so loud. I almost called 911 but I heard little feet walking around the room after the fall! Found they to be quite ironic because the guy that checked us in initially said there is no third floor. I have multiple pictures to show - that give a great description of what the hotel was like. I will be doing many more business trip and college tours in the area but will never go to this place again. I would like a full refund of my stay!