It is said that first impressions are everything, and upon walking into the hotel, my impression of the facility was not positive. There were boxes of junk stacked behind the front desk and a cart full of tools. One staff member completely ignored us. The other was dressed very unprofessionally—messy hair, in a flimsy hot pink tank top, with her bra straps showing, sipping her bubble tea. The pool was out-of-service. We book hotels based on if there is a pool to swim in for our kids. They were not willing to offer a discount, which I find ironic. If I showed up with just “some” of the money for a room, I would not get a room. But somehow it’s okay for a hotel to not provide a main amenity, and I’m still expected to pay full-price. It’s very unethical. The bathroom floor and shower were also covered in hair when we checked in and the printer at the business center was not working properly. The place was old, creaky, and needed new carpet in main areas. I’ll never stay here again.