Staff were very amenable.
Stank strongly of cigarettes - maybe under adjoining door to next room?
So many things not working, starting with door lock, then TV, AC (heat), electric blankets, then table legs fell off. All issues fixed 'promptly' and very politely but should not have happened at all in my view.
Fridge heavily iced up; shower slippery. Bathroom nice though, and bed comfy.