2/10 Malo
21 de octubre de 2024
Badest experience ever.
We booked the Cottage, for two nights at the End of our Iceland Trip to have a cozy time.
What we got was a cold and unwelcome Cottage.
The Phone number which is mentioned in Hotels.com is not valid, the whole day we tried to reach out to the Cottage for check in. At the End when we arrived we searched in the Neighborhood and got a phone number to call.
As there was an ongoing pipeline work we had not warm water and no well working heaters. We had to stay at felt minus degreases without heater. The woman from the reception wanted to bring us an electrical heater, but nobody came.
When we called her the next day to ask, she was just laughing and telling us that she forgot it.
Incredible.
Also the Whirlpool was not usable.
These kind of stuff can happen, but we would expect to be informed at least. So that we can decide if we still want to come or not.
All in all it was a really bad Experience.
Cliente verificado
Se hospedó 2 noches
Opinión verificada de un huésped de Hotels.com