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Cancun Bay All Inclusive Hotel

3.5 star property
All-inclusive beachfront hotel with pool bar, near Playa Tortugas

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hallway
Superior Room, Ocean View | View from room
Superior Room, Ocean View | View from room
2 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Pool
    Pool
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Spa tub
  • Pool bar
  • Swim-up bar
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The price is $202
includes taxes & fees
$163 per night
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 334 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room) | Minibar, in-room safe, individually decorated, blackout drapes

Family Suite (3 Bedrooms with dining room)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 334 sq ft
  • Sleeps 4

View all photos for Suite Master

Minibar, in-room safe, individually decorated, blackout drapes

Suite Master

  • Sleeps 8
  • 4 Double Beds

View all photos for Room Superior With View

Minibar, in-room safe, individually decorated, blackout drapes

Room Superior With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Minibar, in-room safe, individually decorated, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, individually decorated, blackout drapes

Suite Junior

  • Sleeps 5
  • 3 Double Beds

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Pool
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Spa
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The price is $225
includes taxes & fees
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About the neighborhood

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk
  • Las Perlas Beach - 9 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 2 bars/lounges, a poolside bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 132 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: noon
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Spa tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Grab bar near toilet
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free local calls

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?
Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cancun Bay All Inclusive Hotel?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Cancun Bay All Inclusive Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cancun Bay All Inclusive Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Cancun Bay All Inclusive Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?
Check-in start time: 3:00 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).
Is there an onsite casino at Cancun Bay All Inclusive Hotel?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.
What is there to do at Cancun Bay All Inclusive Hotel and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness center and spa services, as well as a garden.
Are there restaurants at or near Cancun Bay All Inclusive Hotel?
Yes, there are 5 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.
Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Cancun Bay All Inclusive Hotel like?
Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 3 minutes' walk from Playa Tortugas. Travelers give top marks for the hotel's prime location.

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Vadim, 1-night trip
Verified Hotels.com guest review

2/10 Poor

maritza, 5-night trip
Verified Hotels.com guest review

2/10 Poor

From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
RC, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

GREAT STAY!
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
Stephonia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Like the place
Yoryeni Mabel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
Raees, 7-night family trip
Verified Expedia guest review

2/10 Poor

Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
nicholas, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Great food! Excellent pool for little kids.
Alda T, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean and modern rooms and staff are very nice .Food is amazing I would definitely would love to stay here again
Andres, 4-night trip
Verified Expedia guest review

6/10 Good

The property was great, the service was average, the communication between the employees are not clear, there are no 5 restaurants the food was average too they menu doesn’t have many options. But overall it was fun.
Martha Australia Carrasco, 5-night family trip
Verified Expedia guest review

2/10 Poor

Beatriz Gonzalez, 8-night trip
Verified Orbitz guest review

8/10 Very Good

Anton V, 3-night trip
Verified Expedia guest review

4/10 Fair

Yanis, 6-night trip
Verified Expedia guest review

2/10 Poor

Osama, 4-night trip
Verified Expedia guest review

2/10 Poor

Maria, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Marina, 7-night trip
Verified Expedia guest review

2/10 Poor

Didn’t like food
Micaela, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Manolito, 4-night trip
Verified Expedia guest review

4/10 Fair

I have been to this property many times and this time was not the greatest they cut out the early check in so if you arrive early they make you wait until they give you a wristband at 12:00 or 3:00 they decide. The rooms are falling apart. Staff at dinning area are staring at you eating and at the moment your talking and not eating they trying to take your plate to get you out Very uncomfortable. Pool towel return is super crazy you have to be at the front desk with all the towels and change them your self and must have a key card On a brighter note the bell boy is very helpful. Pool activities are very accommodating to families and so much fun love the pool staff. Front desk was very nice as well.
Tamnia, 2-night family trip
Verified Expedia guest review

4/10 Fair

This hotel does not represent what Expedia explains on this site of this property. The shower in the bathroom are horrible and do not work. The food is limited and does not have much to pick from in reference to having several restaurants in which they only have one or two. The reception staff is not really friendly or informative.
Raymond, 1-night family trip
Verified Expedia guest review

2/10 Poor

Nada
Scott, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel was clean, food was excellent, everyone was very friendly, my room was kept clean for several days. Will definitely be back
Pedro, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Todo estubo super bien, estamos encantados con el hotel, lo unico no habia mucha variedad de comida pero igual lo disfrutamos mucjo, mucjas gracias pero
Angel, 5-night family trip
Verified Expedia guest review

6/10 Good

The beach was tiny and usually patched with seaweed and algae
Max, 7-night family trip
Verified Expedia guest review

2/10 Poor

Jorge Enrique, 7-night trip
Verified Expedia guest review

General property information

Travelers Say
"The pool and bar atmosphere was great."
Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM