First of all we want to express our gratitude to Çağla Kuşcu (Guest Relations Agent) who helped us in a very very VERY patient way -also in a truly friendly manner- to book our high speed train tickets back to Istanbul, even though we already did our checkout. You can feel the honest warmth and thoughtfulness from her. It's always refreshing to deal with such professional, friendly and efficient persons when traveling abroad, very good english and with such disposition to help beyond of what is expected from good service. Excellent! Thank you Çağla!
Kübra at reception as well, again, not only professional and effective, but also super caring and showing true appreciation. When she knew our train was leaving in 4 hours she offered us late checkout without us even asking for it. Thank you Kübra!
I could go on and on with staff members that made our stay nice and comfortable, the captain at the restaurant, bell boys, waiters (even going up to our room to open for us a bottle of wine we purchased earlier someplace else, showing extreme politeness). The cleaning staff very attentive and amiable.
I wanted to make this review specially about the PEOPLE, because the rest of the hotel characteristics are also top notch (facilities, comfort, amenities, food, location, etc), and you can read that in all the other 5-star reviews in this section, and they are true, but the staff for us is something that made this hotel a certain choice for us to stay the next time we come to Ankara!